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Terms and Conditions

SMS terms: Happierleads account texts

Program name: Happierleads account texts, run by Happierleads (happierleads.com), a UK-based company.

Program description: one-to-one text messages to people who ticked the SMS consent box when creating their Happierleads account at admin.happierleads.com/signup: replies to their support questions, scheduling and follow-up of a product demo they asked for, and reminders about their trial or account. Consent is not a condition of purchase.

Message frequency: message frequency varies; you will typically receive 1 to 4 messages per month. Message and data rates may apply.

To opt out, reply STOP to any message at any time. For help, reply HELP or email george@happierleads.com.

Carriers are not liable for any delayed or undelivered messages.

Privacy: see our SMS Privacy Policy. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Chrome extension terms: Happierleads LinkedIn

The Happierleads LinkedIn extension sends connection requests from your own LinkedIn account, in your own browser, to prospects you queued in your Happierleads dashboard. You are responsible for that account and for complying with LinkedIn's User Agreement; automation of LinkedIn actions can lead LinkedIn to restrict an account, and Happierleads cannot prevent or reverse such restrictions.

To keep this risk low the extension is deliberately conservative (at most 3 requests a day, at least 2 hours apart, weekdays only, and it stops when LinkedIn signals a limit or asks for verification). These limits are part of the service and cannot be raised by you. You can pause or disconnect the extension at any time.

The extension is provided as part of your Happierleads subscription and is covered by these Terms; its data handling is described in section 11 of our Privacy Policy.

TERMS

  1. Happierleads (hereinafter “happierleads”, “we”, “us”, or “our”), is a website analytics and advertising technology company. Our headquarters is located in London, England, while our wholly-owned subsidiary “happierleads” is located in England.

  2. Happierleads provides a number of services, which are described below under separate sections where the specific terms for each service are set out. The Account-Based Marketing service, Lead Generation services and the Happierleads Reveal (each as defined below, and henceforth collectively referred to as the “Services”) are accessible through “www.happierleads.com” (the “Website”) and through “admin.happierleads.com” (the “Platform”). The Services, and the specific terms for them, are described further below.

  3. Both “Customer” and “you” means you and the entity you represent, which you guarantee that you have the authority to represent, and for whom you are accepting these terms.

  4. By using the Services, you acknowledge your understanding of, and agreement to these Terms of Service (the “Terms”). Any use of the Service is subject to these Terms. We may, from time to time, revise these Terms. Your continued use of the Services after the posting of any revisions will constitute your (and for the avoidance of doubt, Customer’s) agreement to be bound by such revisions.

  5. Please read these Terms carefully before using the Services. If you do not agree to these Terms, you do not have the right to use the Services.

  6. REGISTRATION PROCESS

  7. To register an account with Happierleads, you will be asked to provide your email address and password. Alternatively, you can use certain third-party services, e.g. Facebook, Google, or Linkedin. You will also need to provide your full name or company name (as applicable), department, role, and website (domain name). You are responsible for providing accurate and correct registration information and we assume no liability for any error, inaccuracy, or omission in such information or in the service resulting from any information provided by you. By becoming a registered user of our Services, you will also be prompted to give your Personal Data in accordance with our Privacy Policy.

  8. If you are a physical person, you must be over 18 years of age (or such other legal age as may apply in your territory) in order to register an account for the Services.

  9. Upon completing the registration process, you will receive a confirmation email containing your chosen information to the e-mail address you provided.

  10. USER ACCOUNT SECURITY

  11. Each user is personally and solely responsible for all actions and transactions made through his/her/their account. You are responsible for maintaining the confidentiality of your password and you should ensure that you exit properly from your account at the end of each session.

  12. Happierleads’ (or its wholly-owned subsidiaries’) support staff may, from time to time, log into the Service under your account in order to maintain or improve service, including for example to provide you with assistance regarding technical or billing issues.

  13. You agree to notify Happierleads immediately if you suspect any unauthorized use of your account or access to your password or account.

  14. If you wish to deactivate your account, please contact us by sending an e-mail containing such information to support@happierleads.com.

  15. THIRD-PARTY SERVICES

  16. The Services are integrated with certain third-party applications, websites, and services (“Third-Party Services”) to make available content, products, and/or services to you. These Third-Party Services may have their own terms and conditions of use and privacy policies and your use of these Third-Party Services will be governed by and subject to such terms and conditions and privacy policies. You understand and agree that Happierleads does not endorse and is not responsible or liable for the behavior, features, or content of any Third-Party Services or for any transaction you may enter into with the provider for any such Third-Party Service.

  17. SPECIFIC TERMS FOR ACCOUNT BASED MARKETING

  18. The “Account Based Marketing” service enables Customers to display advertising in relevant formats on sites from time to time included in Happierleads’ network (“Sites”) for exposure to your selected visitors, enabling real-time advertising auctions for serving ads to such visitors (a “Campaign”). In order to access the Account Based Marketing service, the Customer must have an account with Happierleads. You can learn more about the content of our Account Based Marketing service on our Website.

  19. When using the Account Based Marketing service and a Campaign is created, the Campaign is entered into for a determined period of time (the “Campaign Period”), which is the period of time you have requested an ad to be displayed for. For each Campaign, you have the possibility to select a maximum number of “Impressions” for the Campaign. An Impression is the exposure of an ad to a targeted company-related visitor. There is no guarantee that the maximum number of Impressions will be reached for a Campaign.

  20. When ordering a Campaign, you agree on a fixed cost per Impression. The fees you are obligated to pay are limited to the number of Impressions that have been reached and will not exceed the budget for your Campaign (the “Campaign Budget”).

  21. If the chosen number of Impressions is reached during the Campaign Period, the Campaign will end when it has reached its Campaign Budget. If the chosen number of Impressions has not been reached by the end of the Campaign Period, the Campaign will still end, and the Customer will only pay for the number of Impressions that have been reached during the Campaign Period.

  22. The fees for the Account Based Marketing service can be paid by any one of the payment options offered on our Website. If you choose to pay by credit card, you are obliged to submit the necessary credit card information when ordering a Campaign. The credit card will thereafter be charged as your Campaign progresses on a weekly basis. If you choose to pay by invoice, payment is due 20 days from the date of the invoice, or as otherwise agreed by Happierleads and you. Late payment shall be subject to the addition of interest in accordance with the applicable provisions. If means of payment are not provided by you on the day of payment, we reserve the right to terminate the Campaign and invoice the fee in addition to any applicable invoice-related costs.

  23. Interest on overdue payments shall be payable according to law. Happierleads shall be entitled to charge a fee for any payment reminders and reserves the right to send the same via e-mail to an invoice reference provided by you. You shall be responsible for the reasonable costs incurred by happierleads when collecting overdue fees.

  24. For the sake of clarity, Happierleads does not guarantee a minimum amount of Impressions. Happierleads reserves the right to deny and/or terminate (as applicable) any Campaign which violates applicable law, Happierleads’ policies, or which is in any way or form inappropriate subject to Happierleads’ sole assessment.

  25. Happierleads aims to not publish ads in an offensive, inappropriate, or damaging contexts. However, since we are not in control of the Sites or the material displayed on them, we cannot guarantee that this will not happen. Therefore, we disclaim all liability for any damage incurred due to the context in which your ad is displayed.

  26. We may offer the Account Based Marketing service to other advertisers, and ads from other advertisers may be selected, prioritized or ranked in lieu of or to the detriment of your ads, and your ads may be displayed together with ads from other advertisers.

  27. SPECIFIC TERMS FOR LEAD GENERATION

  28. happierleads has developed and provides a tracking script which collects data from visitors to the Customer’s website when integrated on their website, that identifies company-related visitors to the Customer’s website (the “Tracking Script” and the “Lead Generation” service, respectively). To access and use the Lead Generation service, the Customer must have an account with happierleads, and download and install the Tracking Script on its website. You can learn more about the content of our Lead Generation service on our Website. happierleads does not guarantee that the Lead Generation service identifies all of your website visitors.

  29. During the registration process, as described in Section 2 above, you select and subscribe to one of our available plans (for the Lead Generation service, the “Lead Generation Subscription Plan”). The period for the Lead Generation Subscription Plan is either on a monthly or on an annual basis, with automatic renewal periods corresponding to the length of the chosen Lead Generation Subscription Plan.

  30. The fees related to the chosen Lead Generation Subscription Plan can be paid by any one of the payment options offered on our Website. If you choose to pay by credit card, you are obliged to submit the necessary credit card information. The credit card will thereafter be charged as per your Lead Generation Subscription Plan.

  31. If you choose to pay by invoice, payment shall be due 20 days from the date of the invoice, or as otherwise agreed by happierleads and you. Late payment shall be subject to the addition of interest in accordance with the applicable provisions of the EU.

  32. If means of payment are not provided by you on the day of payment, we reserve the right to freeze your account (meaning that you will not be able to access any of our Services) and invoice the fee in addition to any applicable invoice related costs.

  33. Interest on overdue payments shall be payable according to law. happierleads shall be entitled to charge a fee for any payment reminders and reserves the right to send the same via e-mail to an invoice reference provided by you. You shall be responsible for the reasonable costs incurred by happierleads when collecting overdue fees.

  34. The Lead Generation Subscription Plan will be automatically renewed unless the Customer cancels their Subscription Plan at least 30 days prior to the expiry of the Lead Generation Subscription Plan, unless otherwise agreed upon between happierleads and the Customer. It is the Customer’s responsibility to cancel the Lead Generation service within this period. Cancellation is completed on the Platform. You may choose to cancel your Lead Generation Subscription Plan early at your convenience, but please note that happierleads will not provide any refund of prepaid fees, and that you will pay all unpaid fees due through the end of the Lead Generation Subscription Plan.

  35. Lead credits and top-up credits. Your Lead Generation Subscription Plan includes a number of lead credits each billing period (“Plan Credits”). Plan Credits refill at the start of every billing period and unused Plan Credits do not carry over to the next period. On a paid plan you may buy additional lead credits on top of your plan, as a one-off purchase or through automatic top-up (“Top-up Credits”); the extra lead credits charged when you upgrade mid-period are Top-up Credits too. Plan Credits are always used first and Top-up Credits only after them. Top-up Credits do not expire at the end of a billing period: unused Top-up Credits carry over to the next period for as long as your account has an active subscription, and are kept if your plan is paused. Top-up Credits are non-refundable and have no cash value, and any unused Top-up Credits are forfeited when your account is closed. One lead credit is used for each lead shown to you, whatever its source (website visitors, prospecting, intent topics or other lead sources); hiding or deleting a lead does not return its credit.

GOOGLE INTEGRATIONS

If you connect Google Ads, Google Analytics or Google Search Console to Happierleads, you authorise us to access those accounts only as described in the "Google user data" section of our Privacy Policy: to create and fill Customer Match audiences with your own leads in the campaigns you choose, and to show your Google reports in your dashboard. You confirm that you have the right to use your leads' contact details for advertising and that you follow Google's Customer Match policy. You can disconnect at any time in Integrations or at myaccount.google.com/permissions; we then delete the stored access tokens.