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How Konecta scaled to 130,000 employees delivering ~€2B in customer management revenue across 26 countries

Konecta is a leading global BPO provider specialising in customer management. Headquartered in Madrid, Spain, it serves 500+ enterprise clients across telecoms, energy, banking, mobility, retail, and e-commerce — in 30 languages across 4 continents.

Updated July 4, 2026
visibility See who visits your site free database Buy 175M contact database
~€2B
Global Revenue
130K+
Employees
26
Countries
500+
Enterprise Clients
1999
Founded
About Konecta

The global CX outsourcing leader serving telecoms, banking, energy, and e-commerce

Konecta is a leading innovative global service provider in customer management business process outsourcing, with 130,000 passionate employees working in 30 languages across 4 continents and 26 countries.

Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions — including acquisition, retention, customer service, technical support, and collection — all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies.

Headquartered in Madrid, Konecta delivers global revenues of approximately €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce.

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IP 54.18.224.92 · London, UK · ✓ Resolved
Identifying visitor
Acme Corp ✓ Verified
SaaS · 210 employees · Series B
Fit 92
Tech
Hubspot
Pages
Pricing · Docs
Intent
High
Services & Capabilities

End-to-end customer management solutions across every channel

Konecta's integrated suite covers the full customer lifecycle — from first contact to long-term retention — underpinned by AI, analytics, and cloud technology.

support_agent
Customer Service & CX Management
Omnichannel customer care, helpdesk, and technical support across voice, chat, email, and social — delivered in 30 languages.
trending_up
Marketing & Sales / Acquisition
Lead generation, digital marketing, field marketing, and telesales solutions that turn prospects into paying customers at scale.
account_balance
Collections & Back Office
Debt collection, legal compliance, and back-office processing services optimised for banking, utilities, and telecoms verticals.
smart_toy
Digital & AI Solutions
AI-powered automation, analytics, big data, cloud services, and CX consulting that drive efficiency and customer insight.
devices
Technical Support (IHS)
Tier 1–3 technical helpdesk and in-home support services for telecoms, consumer electronics, and digital service providers.
school
Training & People Development
Tailored learning programmes, certification, and workforce development — ensuring consistent service quality across 26 countries.
Tech Stack

Tools and technologies Konecta uses

Based on observed integrations, job postings, and publicly available data, Konecta's technology footprint spans cloud infrastructure, CRM, marketing automation, and enterprise collaboration:

code ASP.NET cloud Amazon AWS mail Amazon SES work Atlassian Cloud analytics Chartbeat flash_on Cloudflare ads_click DoubleClick mail Gmail / Google Apps ads_click Google Dynamic Remarketing text_fields Google Font API tag Google Tag Manager hub HubSpot code jQuery campaign LinkedIn Marketing Solutions work Microsoft Office 365 dns Microsoft IIS phone_iphone Mobile Friendly code React code React Redux sync_alt SignalR web Webflow video_camera_front YouTube support_agent Zendesk security reCAPTCHA
3rd-Party Intent Data

See which companies are researching Konecta and BPO outsourcing right now

Happierleads ingests 3rd-party intent signals from across the web — content consumption, software-comparison searches, review-site activity, and topic surges — to surface companies actively in-market for customer management outsourcing like Konecta. Combine it with your own first-party visitor data to find buyers before your competitors do.

Apex Telecom
Telecoms · 5,200 employees · Spain
Hot · 96
BPO outsourcingCustomer service vendorKonecta alternatives
Brava Energy Group
Energy & Utilities · 8,100 employees · Brazil
Warm · 82
Collections outsourcingContact centre RFP
Cordoba Retail Partners
Retail & E-commerce · 3,400 employees · Argentina
Warm · 74
Customer experience outsourcingCX automation
trending_up Get intent signals on companies researching your category
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Decision-Makers

Key decision-makers at Konecta

Verified contact data for senior decision-makers across Operations, Sales, Marketing, and Technology at Konecta Group.

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Executive Leader
Chief Executive Officer
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Senior Executive
Chief Operating Officer
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Commercial Leader
Chief Commercial Officer
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Technology Executive
Chief Technology Officer
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Sales Leader
VP of Global Sales
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Marketing Executive
VP of Marketing
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bolt One-off purchase

Download the full database of 175M B2B contacts

Every contact for Konecta — and every other company on Earth — in one CSV. Free updates for life.

download Download 175M contacts
contacts.csv 175.4M rows · 8.4 GB
NameTitleEmailCountry
Sarah ChenVP Saless.chen@stripe.com🇺🇸 US
Miguel TorresHead of CXm.torres@konecta-group.com🇪🇸 ES
Priya PatelCMOpriya@figma.com🇺🇸 US
Lars EriksenVP Marketinglars@spotify.com🇸🇪 SE
Akira TanakaCROakira@mercari.com🇯🇵 JP
Emma WilsonHead of Salesemma@monzo.com🇬🇧 GB
Carlos VargasVP Revenuec.vargas@rappi.com🇲🇽 MX
Sophie MüllerDirector Salessophie@n26.com🇩🇪 DE
James O'BrienChief of Staffjames@intercom.com🇮🇪 IE
Aisha KhanVP Salesaisha@razorpay.com🇮🇳 IN
Sarah ChenVP Saless.chen@stripe.com🇺🇸 US
Miguel TorresHead of CXm.torres@konecta-group.com🇪🇸 ES
Priya PatelCMOpriya@figma.com🇺🇸 US
Lars EriksenVP Marketinglars@spotify.com🇸🇪 SE
Akira TanakaCROakira@mercari.com🇯🇵 JP
Emma WilsonHead of Salesemma@monzo.com🇬🇧 GB
Carlos VargasVP Revenuec.vargas@rappi.com🇲🇽 MX
Sophie MüllerDirector Salessophie@n26.com🇩🇪 DE
James O'BrienChief of Staffjames@intercom.com🇮🇪 IE
Aisha KhanVP Salesaisha@razorpay.com🇮🇳 IN
175,432,891 rows
Verified · 200+ countries
verified
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FAQ

Frequently asked questions about Konecta

What is Konecta's revenue in 2026?add
Konecta delivers global revenues of approximately €2 billion, serving more than 500 enterprise clients across telecoms, energy, banking, mobility, retail, and e-commerce sectors.
How many employees does Konecta have?add
Konecta employs over 130,000 people across 4 continents and 26 countries, working in 30 languages to serve clients in every major region.
What does Konecta do?add
Konecta is a global BPO (business process outsourcing) provider specialising in customer management. It offers end-to-end services including customer acquisition, retention, customer service, technical support, collections, back-office processing, digital marketing, and CX consulting — all underpinned by AI, analytics, and cloud technologies.
Where is Konecta headquartered?add
Konecta's global headquarters is at 41 Calle de Serrano, Madrid, Spain (28001). The company operates across 26 countries spanning Europe, Latin America, Africa, and Asia.
When was Konecta founded?add
Konecta was founded in 1999 and has grown over 25+ years into a leading global BPO and customer management outsourcing provider with revenues of approximately €2 billion.
Who are Konecta's main competitors?add
Konecta's main competitors in the BPO and customer management outsourcing space include Teleperformance, Concentrix, Alorica, TTEC, and Transcom. Each competes across contact centre services, digital CX, and back-office processing.
People Also Viewed

Similar companies to Konecta

Companies in customer management outsourcing, BPO, and contact centre services operating at comparable scale:

Teleperformance
Paris, France · 410,000 employees
BPO Leader
Concentrix
Fremont, CA · 300,000 employees
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Alorica
Irvine, CA · 100,000 employees
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TTEC
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Transcom
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Webhelp (Foundever)
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CX Outsourcing

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This morning's qualified visitors

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ICP match
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3rd visit · enterprise · USA

Data and sources

All figures on this page are compiled from public company statements, press releases, LinkedIn data, Konecta's official website, and the Happierleads proprietary database (over 175M verified B2B contacts and 1.6M companies). Last updated July 4, 2026. Are you a Konecta executive and want to update this data? Contact us.