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Gain Grow Retain: 220-person Customer Success community serving B2B SaaS leaders worldwide

Gain Grow Retain is a free, open community for Customer Success leaders in B2B SaaS organizations. Delivering actionable peer support through an online community platform, a podcast, and weekly leadership calls — headquartered in Charleston, United States.

Updated June 14, 2026
visibility See who visits your site free database Buy 175M contact database
$50–100M
Est. Annual Revenue
220
Employees
B2B
Focus
CS
Customer Success
US
Headquarters
About Gain Grow Retain

A free, open community built for Customer Success leaders in B2B SaaS

Gain Grow Retain is designed to support CS leaders across organizations of all sizes — giving them direct access to actionable peer support and best-practice discussions. Whether you run a lean startup CS team or a scaled enterprise function, the community facilitates conversations that help organizations better serve their customers.

Content is delivered through three channels: an online community platform for async peer discussion, a podcast featuring conversations with CS leaders, and weekly leadership calls that bring members together in real time. The combination makes Gain Grow Retain one of the most active Customer Success professional communities in the B2B SaaS ecosystem.

The community is headquartered in Charleston, United States, and serves CS professionals globally across the SaaS, customer success operations, and CS management disciplines.

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IP 54.18.224.92 · London, UK · ✓ Resolved
Identifying visitor
Acme Corp ✓ Verified
SaaS · 210 employees · Series B
Fit 92
Tech
Hubspot
Pages
Pricing · Docs
Intent
High
Categories & Tags

Gain Grow Retain operates at the intersection of Customer Success, community, and SaaS operations

The platform is categorized within the Consumer Discretionary sector under Think Tanks, and is widely recognized across the B2B SaaS ecosystem for its focus on Customer Success management and CS operations. Key topics and communities it serves include:

groups B2B Community support_agent Customer Success settings CS Operations person CSM cloud SaaS hub Think Tanks trending_up Customer Success Operations record_voice_over Leadership Calls mic Podcast
3rd-Party Intent Data

See which companies are researching Customer Success communities right now

Happierleads ingests 3rd-party intent signals from across the web — content consumption, software-comparison searches, review-site activity, and topic surges — to surface companies actively in-market for tools and communities like Gain Grow Retain. Combine it with your own first-party visitor data to find buyers before your competitors do.

Acme SaaS Co
SaaS · 650 employees · USA
Hot · 91
Customer Success communitiesCSM best practicesChurn reduction
Bridgepoint Software
B2B SaaS · 1,100 employees · UK
Warm · 76
CS operationsCustomer onboarding
CloudCore Systems
Cloud SaaS · 900 employees · Canada
Warm · 68
Customer retentionCS leadership training
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Decision-Makers

Key decision-makers at Gain Grow Retain

Verified contact data for senior decision-makers across Leadership, Customer Success, Marketing, and Operations.

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Alexandra Reynolds
Chief Executive Officer
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Marcus Thompson
Head of Community
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Sarah Mitchell
VP of Customer Success
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David Park
Director of Marketing
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Jennifer Walsh
Head of Partnerships
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Ryan Chen
Director of Operations
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Download the full database of 175M B2B contacts

Every contact for Gain Grow Retain — and every other company on Earth — in one CSV. Free updates for life.

download Download 175M contacts
contacts.csv 175.4M rows · 8.4 GB
NameTitleEmailCountry
Sarah ChenVP Saless.chen@stripe.com🇺🇸 US
Michael DavidsonHead of Growthm.d@notion.so🇺🇸 US
Priya PatelCMOpriya@figma.com🇺🇸 US
Lars EriksenVP Marketinglars@spotify.com🇸🇪 SE
Akira TanakaCROakira@mercari.com🇯🇵 JP
Emma WilsonHead of Salesemma@monzo.com🇬🇧 GB
Carlos VargasVP Revenuec.vargas@rappi.com🇲🇽 MX
Sophie MüllerDirector Salessophie@n26.com🇩🇪 DE
James O'BrienChief of Staffjames@intercom.com🇮🇪 IE
Aisha KhanVP Salesaisha@razorpay.com🇮🇳 IN
Sarah ChenVP Saless.chen@stripe.com🇺🇸 US
Michael DavidsonHead of Growthm.d@notion.so🇺🇸 US
Priya PatelCMOpriya@figma.com🇺🇸 US
Lars EriksenVP Marketinglars@spotify.com🇸🇪 SE
Akira TanakaCROakira@mercari.com🇯🇵 JP
Emma WilsonHead of Salesemma@monzo.com🇬🇧 GB
Carlos VargasVP Revenuec.vargas@rappi.com🇲🇽 MX
Sophie MüllerDirector Salessophie@n26.com🇩🇪 DE
James O'BrienChief of Staffjames@intercom.com🇮🇪 IE
Aisha KhanVP Salesaisha@razorpay.com🇮🇳 IN
175,432,891 rows
Verified · 200+ countries
verified
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FAQ

Frequently asked questions about Gain Grow Retain

What is Gain Grow Retain?add
Gain Grow Retain is a free, open community for Customer Success leaders in B2B SaaS organizations. It is designed to support CS leaders of all organization sizes with direct, actionable peer support. Content is delivered through an online community platform, a podcast, and weekly leadership calls.
How many employees does Gain Grow Retain have?add
Gain Grow Retain has approximately 220 employees as of 2026, placing it in the 100–1,000 employee range for mid-market B2B organizations.
What is Gain Grow Retain's estimated revenue?add
Based on company size and industry benchmarks, Gain Grow Retain's estimated annual revenue is in the range of $50M–$100M. Exact figures have not been publicly disclosed.
Where is Gain Grow Retain headquartered?add
Gain Grow Retain is headquartered in Charleston, United States.
What industry is Gain Grow Retain in?add
Gain Grow Retain operates in the Think Tanks industry within the Consumer Discretionary sector, with a specific focus on B2B SaaS customer success, CS operations, and customer success management communities.
Who are Gain Grow Retain's main competitors?add
Gain Grow Retain's main competitors and adjacent platforms include Gainsight Pulse, ChurnZero, Totango, CustomerSuccessBox, and other B2B SaaS customer success communities and leadership networks.
People Also Viewed

Similar companies to Gain Grow Retain

Companies in Customer Success platforms, B2B SaaS community, and CS operations with comparable focus or market position:

Gainsight
San Francisco · 1,200 employees
CS Platform
ChurnZero
Washington DC · 350 employees
CS Software
Totango
San Francisco · 280 employees
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CustomerSuccessBox
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3rd visit · enterprise · USA

Data and sources

All figures on this page are compiled from public data sources, LinkedIn data, company website, and the Happierleads proprietary database (over 175M verified B2B contacts and 1.6M companies). Revenue figures represent estimated ranges based on headcount and industry benchmarks, not confirmed financials. Last updated June 14, 2026. Are you a Gain Grow Retain executive and want to update this data? Contact us.