How CDS Global became North America's largest magazine fulfillment house — processing 1 billion transactions a year with 1,400 employees

CDS Global: 50+ years of subscription, fulfillment, and customer data management for the publishing industry

CDS Global is a multinational business process outsourcing (BPO) and customer data management company based in Des Moines, Iowa. As a wholly owned subsidiary of Hearst Corporation, it has established itself as the largest magazine fulfillment house in North America since its founding in 1972. The company operates 16 facilities across the U.S. and the U.K., employing over 1,400 people and processing around 1 billion transactions annually.

The services offered by CDS Global include subscription management, order fulfillment, customer relationship management, payment processing, and marketing data services. Its proprietary SERV system supports subscription and order management, while its customer service operations handle millions of interactions each year. The company serves a diverse range of clients, particularly in the media and publishing sectors, managing over 150 million active subscriber names for more than 400 clients, including well-known names like Good Housekeeping and National Geographic.

Tools and technologies CDS Global uses

Based on observed integrations and public technographic data, CDS Global's stack spans cloud infrastructure, productivity, customer support, and front-end frameworks:

Key decision-makers at CDS Global

Verified contact data for senior decision-makers across Sales, Marketing, Operations, Technology, and Client Services at CDS Global's Des Moines headquarters and UK offices.

Data and sources