CDS Global: a $250M–$500M Hearst-owned BPO with 1,400 employees in Des Moines, Iowa

CDS Global — the largest magazine fulfillment house in North America

CDS Global is a multinational business process outsourcing (BPO) and customer data management company based in Des Moines, Iowa. As a wholly owned subsidiary of Hearst Corporation, it has established itself as the largest magazine fulfillment house in North America since its founding in 1972. The company operates 16 facilities across the U.S. and the U.K. and processes around 1 billion transactions annually.

The services offered by CDS Global include subscription management, order fulfillment, customer relationship management, payment processing, and marketing data services. Its proprietary SERV system supports subscription and order management, while its customer service operations handle millions of interactions each year. The company serves a diverse range of clients, particularly in the media and publishing sectors, managing over 150 million active subscriber names for more than 400 clients, including well-known names like Good Housekeeping and National Geographic.

Tools and technologies CDS Global uses

Based on observed integrations, public job postings, and infrastructure footprint, CDS Global's stack includes:

Sectors that rely on CDS Global

CDS Global serves 400+ clients across media-heavy and consumer-facing verticals — managing more than 150 million active subscriber names for publishers and brands such as Good Housekeeping and National Geographic.

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Data and sources