How Dixa built a conversational customer service platform with $157.9M raised and a 210-person team in Copenhagen
Dixa is a Conversational Customer Service Platform that combines powerful AI with a human touch, powering more than 30 million conversations a year for leading brands including Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. Founded in 2015 and headquartered in Copenhagen, Denmark.
Dixa enables companies to deliver customer service as it is meant to be
Dixa's Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalised service experience that scales. The platform unifies all communication channels — email, phone, chat, and social messaging — together with customer data in one place, enabling agents to help customers faster and have more meaningful conversations.
Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. Its dedicated customer success team ensures organisations are up and running quickly. The company is classified in the Information Technology and Services sector (NAICS 541) and operates as a scale-up in the customer experience software space.
Dixa is headquartered at 41A Vimmelskaftet, Copenhagen 1161, Capital Region of Denmark. It is active across tags including conversational customer service, customer engagement, customer experience, help desk, multichannel support, and SaaS.
Dixa was co-founded by four entrepreneurs in Copenhagen in 2015
Dixa was founded in 2015 by Krisztian Tabori, Jakob Nederby Nielsen, Jacob Vous Petersen, and Mads Fosselius with a mission to eliminate bad customer service by helping brands build stronger bonds with their customers. The founding team believed that fragmenting customer conversations across disconnected tools was the root cause of poor service, and set out to build a unified platform that treats every interaction as part of an ongoing relationship — not a one-off ticket.
Starting in Copenhagen's thriving tech ecosystem, the team grew Dixa into a leading conversational customer service platform trusted by brands across Europe and beyond. The company has raised approximately $157.9M in total funding, reflecting strong investor confidence in its vision of AI-augmented, human-led customer service at scale.
Tools and technologies Dixa uses
Based on observed integrations, job postings, and public data, Dixa's technology stack spans AI, cloud infrastructure, analytics, marketing, and customer communications:
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Key decision-makers at Dixa
Verified contact data for senior decision-makers across Sales, Marketing, Engineering, and Customer Success at Dixa.
Download the full database of 175M B2B contacts
Every contact for Dixa — and every other company on Earth — in one CSV. Free updates for life.
download Download 175M contacts| Name | Title | Country |
|---|
| Sarah Chen | VP Sales | s.chen@stripe.com | 🇺🇸 US |
| Michael Davidson | Head of Growth | m.d@intercom.com | 🇺🇸 US |
| Priya Patel | CMO | priya@figma.com | 🇺🇸 US |
| Lars Eriksen | VP Marketing | lars@spotify.com | 🇸🇪 SE |
| Akira Tanaka | CRO | akira@mercari.com | 🇯🇵 JP |
| Emma Wilson | Head of Sales | emma@monzo.com | 🇬🇧 GB |
| Carlos Vargas | VP Revenue | c.vargas@rappi.com | 🇲🇽 MX |
| Sophie Müller | Director Sales | sophie@n26.com | 🇩🇪 DE |
| James O'Brien | Chief of Staff | james@hubspot.com | 🇮🇪 IE |
| Aisha Khan | VP Sales | aisha@razorpay.com | 🇮🇳 IN |
| Sarah Chen | VP Sales | s.chen@stripe.com | 🇺🇸 US |
| Michael Davidson | Head of Growth | m.d@intercom.com | 🇺🇸 US |
| Priya Patel | CMO | priya@figma.com | 🇺🇸 US |
| Lars Eriksen | VP Marketing | lars@spotify.com | 🇸🇪 SE |
| Akira Tanaka | CRO | akira@mercari.com | 🇯🇵 JP |
| Emma Wilson | Head of Sales | emma@monzo.com | 🇬🇧 GB |
| Carlos Vargas | VP Revenue | c.vargas@rappi.com | 🇲🇽 MX |
| Sophie Müller | Director Sales | sophie@n26.com | 🇩🇪 DE |
| James O'Brien | Chief of Staff | james@hubspot.com | 🇮🇪 IE |
| Aisha Khan | VP Sales | aisha@razorpay.com | 🇮🇳 IN |
Frequently asked questions about Dixa
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